INDEX
- Terms and Conditions for the use of www.patrickholford.com
- Terms and Conditions of Sale on www.patrickholford.com
1TERMS AND CONDITIONS FOR THE USE OF WWW.PATRICKHOLFORD.COM
- You are responsible for making all arrangements necessary for you to have access to our Site.
- You are required to have appropriate internet speeds and software to access the site.
- You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them.
- In any way that breaches any applicable local, national or international law or regulation
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
- For the purpose of harming or attempting to harm minors in any way
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these terms
- Not to access without authority, interfere with, damage or disrupt:
- any part of our Site
- any equipment or network on which our Site is stored
- any software used in the provision of our Site; or
- any equipment or network or software owned or used by any third party
If you print off, copy or download any part of our Site or make any use of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
- loss of income or revenue
- loss of business
- loss of profits or contracts
- loss of anticipated savings
- loss of data
- loss of goodwill
- wasted management or office time
- and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
- Immediate, temporary or permanent withdrawal of your right to use our Site
- Immediate, temporary or permanent removal of any posting or material uploaded by you to our Site
- Issue of a warning to you
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
- Further legal action against you
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary
We exclude all and any liability for actions taken in response to breaches of these terms. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
2. TERMS AND CONDITIONS OF SALE ON WWW.PATRICKHOLFORD.COM
1. Terms and Conditions
These are the terms and conditions of our agreement which apply to all purchases of products or services by you from HOLFORDirect Limited via this web site and you should read them carefully. Terms may alter if necessary and therefore you should check them before you make a new purchase.
2. Order
You can submit an order for products or services to www.patrickholford.com by completing the details required on the order summary page and clicking the confirm order button. All prices are reflected in £UK Sterling and include VAT if applicable, providing delivery is to a location in the UK. Orders outside of the United Kingdom may be subject to a postage and packing charge. We are under no obligation to accept your order, but would normally do so where the product is available. The order reflects pricing at time of purchase the payment of which, via your credit card/ debit card, will be approved by your credit card/ debit card company.
3. Acceptance of order
We will notify you of our acceptance of your order by email shortly after we receive it and at that point a binding agreement between us will be in place based on these terms and conditions. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only credit and debit cards are acceptable as payment for orders via this site. Gift vouchers are not accepted for online purchases.
3.1 Product promotion duration: any product displayed at a special promotional price on the website will have the offer closing date clearly displayed. The closing date must be taken as finite and will be valid for all order placements accepted prior to midnight on the offer closing date displayed. Natural Wellbeing Limited has the right to shorten or extend the offer without prior notification.
4. Delivery Policy
The products you order will be delivered to the address you give when you place your order. Every effort will be made to deliver the products as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible. We may, at our discretion and expense, deliver parts of your order separately. If there is no one at the address given who is competent to accept delivery of the products, you will be notified of an alternative delivery date or a place to collect the products. You will become the owner of the products you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.
5. Payment
We will charge your account for payment at the time that the order is dispatched for delivery to you. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know by e-mail. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card account.
6. Returns Policy
You have the right to cancel your contract 14 days after the day on which the goods come into your physical possession. HOLFORDirect Limited is dedicated to offering the highest levels of quality and service. If you don’t like a product you buy from www.patrickholford.com, it must be returned within 30 days from the date of purchase, in the condition that it was received. You will be responsible for the cost of returning any item to us unless the item is defective or we have delivered the item to you in error or as a substitute. So that we may give you satisfaction as quickly as possible, please call us on 0370 334 1575 or alternatively you can email us at customerservice@patrickholford.com.
Please note we cannot accept returns and/or offer refunds on CDs and/or DVDs which are no longer sealed, unless they are faulty.
7. Refund Policy
7.1 Patrick Holford Events: Venue based Seminars and Workshops such as the Total Health Transformation, Optimum Nutrition for the Mind workshops. (Retreats are run by a separate business – see www.holfordnaturalholidays.com/terms-conditions/ for their terms.)
- Up to 30 days before the event a full refund is given upon receipt of an email to customerservice@patrickholford.com confirming your request to cancel
- Less than 30 days but more than a week before the event you can transfer to the next workshop if one is available at no extra cost or receive a refund, less a £20 administration charge
- Less than 7 days before the event you will still be eligible to transfer to the next workshop if one is available however you will incur a further £20 administration fee. No refund will be given
7.2 Patrick Holford Tours and Seminars:
All tour tickets are non-refundable. Tickets are transferable to another date only on the same tour at no extra cost.
Please note: we have to commit to venues, catering and material costs several weeks before events and the administration charge covers these commitments and the process of refunding. Refunds are made via credit card, cheque refunds can only be made, on request, in the UK.
7.3 Patrick Holford webinars
All webinar tickets are non-refundable.
Registration: The purchase of webinar attendance is for use by the purchaser only and registration information should not be forwarded on to third parties; doing so may hinder your own access, as webinar entry is by prior registration only. Similarly, the materials and replay of webinars are for use by the purchaser only and should not be forwarded on to third parties. Responsibility for the confidentiality and security of webinar registration information and event materials issued by Patrick Holford lies with the registrant. If you believe that a third party has obtained details in an unauthorised manner, please promptly notify customerservice@patrickholford.com.
It is possible to unregister for a webinar but tickets are non-refundable.
7.4 100% Health Club Membership:
Monthly subscription
Payment will be deducted from your card on a monthly basis.. There is no refund for monthly membership.
To cancel your membership, please go to your account to cancel.
7.4 Single Use 100% Health Questionnaire – As this uses virtual resources and is classified as a service, it is a non-refundable item.
8. Warranties
The products which are sold via this web site have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom. This does not affect your statutory rights as a consumer.
9. Emails
All emails to you will be forwarded to the address you specify to us. It is important that you provide an accurate and valid email address otherwise we will be unable to accept your order. You must also ensure that if this address changes between submitting your order and delivery of the products by us to you, you advise us of the new address. We will not be responsible for failure to perform under this agreement where such failure is attributable to a change of address.
10. Complaints
If you have any complaints or comments about our web site or any of the products or services supplied or provided to you, please contact us at Customer Services on customerservice@patrickholford.com.
11. Descriptions
To the best of our knowledge, the product and service descriptions on the site are accurate and up-to-date, but we are continually working to improve our products and services and so specifications or design changes may be made from time to time which have not been reflected on the site. We include images of products on our site to help you with your selection. However, slight variations, for example, in colour, should be expected.
12. General
We will not be liable to you for any breach of our agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond our reasonable control. This does not affect your statutory rights. If we choose not to enforce a right under our agreement, that decision will not prevent us from enforcing other rights, or the same right on a later occasion. Our agreement will be governed by English law and any disputes will be resolved non-exclusively by English Courts.
Cancellations: Tickets are non-refundable.
Recording: The virtual event facility includes a feature that allows audio and any documents and other materials exchanged or viewed during the session to be recorded. By joining a session, you automatically consent to such recordings. If you do not consent to the recording, please contact customerservice@patrickholford.com to discuss your concerns in good time prior to the web-event date.
Software: Web-event participation may require you to configure your software settings on your web-device upon first use, or require you to download the software for your operating system.
14. Privacy
We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in the UK. Please read our privacy statement located at the foot of every screen within the website. Please email customerservice@patrickholford.com.
15. Trading Name: www.patrickholford.com is a division of HOLFORDirect Limited.
16. Your Concerns
If you have any concerns about material which appears on our Site, please contact customerservice@patrickholford.com.
